Terms & Conditions

TERMS & CONDITIONS

Effective Date: 30 October 2026

Welcome to DOCK-Y. These Terms & Conditions govern your access to and use of the DOCK-Y website, online shopping services and payment facilities.

By accessing our website, creating an account, placing an order or completing a payment, you agree to these Terms & Conditions. Please read them carefully before proceeding.

1. About DOCK-Y

DOCK-Y provides an online platform for customers to explore, purchase and obtain information about electric scooters and related products.

These Terms apply to customers accessing our website, placing orders, making payments and using the services provided by DOCK-Y.

Website: https://dock-y.in

2. Acceptance of Terms

By accessing or using our website, you confirm that:

You have read and understood these Terms & Conditions.
You agree to comply with all applicable laws and regulations.
The information provided by you during registration or checkout is accurate and complete.
You are legally eligible to enter into a purchase transaction.

If you do not agree with these Terms, please discontinue using our website.

3. Website Usage

Customers may use the DOCK-Y website for lawful purposes, including browsing products, creating accounts, placing orders and making payments.

You agree not to:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems.
Interfere with website operations or security.
Submit false, misleading or inaccurate information.
Copy, reproduce or distribute website content without authorization.

DOCK-Y reserves the right to restrict or suspend access where misuse or suspicious activity is identified.

4. Product Information

DOCK-Y makes reasonable efforts to ensure that product descriptions, specifications, images, pricing and other information displayed on the website are accurate.

However:

Product images may differ slightly from actual products due to photography, lighting or display settings.
Product specifications and features may be updated by manufacturers.
Availability may vary depending on stock.
Any product changes will be communicated where required.

Customers are encouraged to review product specifications carefully before placing an order.

5. Pricing and Taxes

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise specified.

The applicable product price, taxes, shipping charges and other additional costs, where applicable, will be displayed during checkout.

DOCK-Y reserves the right to update product prices without prior notice. However, changes will not affect orders that have already been confirmed, except where correction is required for an evident pricing or technical error, subject to applicable law.

6. Orders and Order Confirmation

Customers may place orders through the DOCK-Y website by selecting products and completing the checkout process.

An order will be considered successfully placed once the required order details have been recorded and confirmation has been generated.

DOCK-Y reserves the right to review, reject or cancel orders in cases involving:

Product unavailability.
Incorrect pricing or technical errors.
Suspected fraudulent transactions.
Incomplete or inaccurate customer information.
Other legitimate operational or legal reasons.

Where payment has already been collected for an order that is cancelled, the applicable refund will be processed in accordance with the refund policy and applicable law.

7. Payment Terms

DOCK-Y supports online payments through authorised payment service providers, including Razorpay.

Available payment methods may include:

Credit Cards
Debit Cards
UPI
Net Banking
Wallets or other payment methods, where enabled

All online transactions are subject to the applicable terms and security procedures of the payment service provider and the relevant financial institution.

DOCK-Y does not request customers to share their confidential banking passwords, card PINs or OTPs with our representatives.

An order will be processed for fulfilment after successful payment verification, where online payment is required.

In case of a failed, pending or duplicate transaction, customers should contact our support team with the relevant transaction details.

8. Shipping and Delivery

DOCK-Y aims to deliver products to the shipping address provided by the customer during checkout.

Delivery timelines displayed on the website are estimates and may vary depending on:

Customer location.
Product availability.
Logistics and courier operations.
Weather conditions or unforeseen circumstances.
Other factors beyond our reasonable control.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the shipment.

DOCK-Y will make reasonable efforts to communicate any significant delivery delays.

9. Cancellation, Returns and Refunds

Customers may request order cancellation, returns or refunds in accordance with the applicable DOCK-Y Cancellation, Returns and Refund Policy.

All requests will be reviewed based on:

Order status.
Product condition.
Reason for cancellation or return.
Applicable warranty and return conditions.
Consumer rights under applicable law.

Approved refunds will be processed through the original payment method wherever possible.

The time taken for the refunded amount to reflect in the customer's account may depend on the payment provider and the customer's bank.

Nothing in these Terms shall restrict any consumer rights that cannot legally be excluded.

10. Warranty and Product Support

Products sold through DOCK-Y may be covered by manufacturer or applicable product warranties.

Warranty coverage, duration, exclusions and claim procedures may vary depending on the product.

Customers should refer to the applicable product warranty documentation for complete details.

Warranty coverage may not apply to damage caused by misuse, unauthorized modifications, accidents, improper maintenance or use contrary to product instructions, subject to applicable law.

11. E-Scooter Safety and Legal Compliance

Customers purchasing electric scooters are responsible for understanding and following the laws and regulations applicable to the ownership and use of electric scooters in their respective locations.

Customers should:

Follow applicable traffic and vehicle regulations.
Wear appropriate safety equipment, including helmets.
Follow the manufacturer's operating and maintenance instructions.
Use products only in permitted locations.
Avoid unauthorized modifications that may affect product safety.

DOCK-Y does not encourage unlawful operation of electric scooters.

Customers should independently verify applicable registration, licensing, road-use and other legal requirements before using a product.

12. Customer Account Responsibilities

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to:

Provide accurate registration information.
Keep your account details updated.
Protect your login credentials.
Inform DOCK-Y if you suspect unauthorized account access.

DOCK-Y shall not be responsible for losses arising from customer negligence or unauthorized account access to the extent permitted by applicable law.

13. Intellectual Property

All content available on the DOCK-Y website, including logos, trademarks, text, graphics, product descriptions, images, designs and website materials, is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified or commercially used without prior written authorization from the relevant rights holder.

14. Third-Party Services

Our website may use third-party services for payment processing, logistics, analytics and other operational purposes.

These services may operate under their own terms, conditions and privacy policies.

DOCK-Y is not responsible for independent third-party systems or services beyond its reasonable control. However, this does not affect any rights or responsibilities imposed on DOCK-Y by applicable law.

15. Limitation of Liability

DOCK-Y will make reasonable efforts to maintain the availability, security and functionality of its website.

To the extent permitted by applicable law, DOCK-Y shall not be liable for losses arising from:

Temporary website interruptions.
Technical failures outside its reasonable control.
Unauthorized third-party interference.
Delays caused by external service providers.
Customer misuse of products or website services.

Nothing in this section excludes liability for matters that cannot legally be excluded under applicable Indian law, including applicable consumer protection rights.

16. Privacy and Personal Information

DOCK-Y may collect and process customer information such as names, contact details, delivery addresses, account information and transaction-related details for order processing, customer support and other legitimate business purposes.

Personal information will be handled in accordance with the DOCK-Y Privacy Policy and applicable data protection laws.

Customers are encouraged to review our Privacy Policy to understand how their information is collected, used and protected.

17. Changes to Terms & Conditions

DOCK-Y reserves the right to modify or update these Terms & Conditions from time to time.

Any updated version will be published on the website with the revised effective date.

Customers are encouraged to review this page periodically.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the DOCK-Y website or services shall be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws and jurisdictional requirements.

19. Contact Information

For questions, concerns or assistance relating to these Terms & Conditions, customers may contact DOCK-Y through the official contact details provided on our website.

Website: https://dock-y.in

Email: support@dock-y.in

Phone: +91 8125261669