Returns, Refunds & Order Cancellation Policy

At DOCKY, we are committed to providing our customers with high-quality Pure Electric scooters and a reliable shopping experience. Please review our returns, refunds, and cancellation policy carefully before placing an order.

🚫 Order Cancellation Policy

Once an order has been confirmed and processed, cancellations will not be accepted.

We begin preparing and processing orders after confirmation. Therefore, customers cannot cancel their orders once processing has started.

We encourage all customers to carefully review their product selection, order details, and delivery information before completing their purchase.

💳 Refund Policy

We do not offer refunds for change of mind once an order has been processed.

Refunds will not be provided for:

• A change of mind after placing an order.

• Personal preference or a decision not to use the product.

• Ordering the wrong model, variant, or colour.

• Requests to cancel an order after it has been processed.

This policy applies to both fully paid and advance-payment orders, subject to applicable consumer protection laws.

📦 Returns & Damaged Products

We do not accept returns for change of mind after delivery.

However, if your scooter arrives damaged, defective, or incorrect, please contact our customer support team.

Our team will review the concern and assist with an appropriate resolution, which may include repair, replacement, or refund, as applicable under warranty terms and Indian consumer protection laws.

Please retain the original packaging and provide clear photographs of the product and any reported damage.

🚚 Pre-Orders & Delivery

For products available on pre-order, the estimated delivery timeline will be communicated during the ordering process.

Delivery estimates may vary depending on product availability, shipping arrangements, and logistics.

Orders placed with an advance payment are also subject to our order cancellation policy once processing has begun.

If an order cannot be fulfilled or a delivery issue gives rise to a refund entitlement under applicable law, our support team will assist with the appropriate resolution.

💰 Approved Refunds

Where a refund is approved or required under applicable law, it will ordinarily be issued to the original payment method.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

📝 Need Assistance?

For order-related queries, delivery concerns, or product issues, please contact our customer support team.

📧 Email: support@dock-y.in

Please include your full name, registered email address, contact number, order number, and a brief description of your concern.

Our team will review your request and assist you accordingly.

⚠️ Important Note

By placing an order with DOCKY, customers acknowledge this Returns, Refunds & Order Cancellation Policy. Nothing in this policy limits statutory consumer rights available under applicable Indian laws.